Terms And Conditions

These terms and conditions are entered into by and between Floatplanet Ltd (hereinafter: “Floatplanet”) and You (hereinafter: “the Customer”).

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Membership

Float Planet offers one membership.

Membership

• £99 per month.
• Includes access to 60 or 75-minute floats.
• Members may float up to a maximum of once per calendar day.
• Membership has no minimum commitment.
• Membership continues monthly until cancelled.
• Membership can be cancelled before the next monthly payment is taken.
• All bookings are subject to availability. Membership does not guarantee access to a particular date, time or float room.
• Membership is for individual use only and cannot be shared or transferred.
• Membership does not include Float Together sessions, gift cards, float packages, Driifloat sessions or other services unless specifically stated by Float Planet.
• Any credits displayed within your Float Planet account are used for booking and administration purposes only. They do not represent banked or prepaid individual sessions.
• Membership access does not accumulate. Unused access cannot be carried forward, transferred, exchanged or redeemed for cash.
• The number of memberships available is limited in order to protect appointment availability.
• Float Planet may close membership to new members when capacity is reached.

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Membership Payments and Cancellation

• Membership payments are collected automatically each month using the payment method associated with the membership.
• Cancellation prevents future membership payments.
• Membership payments already processed are non-refundable except where required by law.
• Membership benefits remain available until the end of the period already paid for following cancellation, unless the membership has been suspended or terminated due to misuse.
• Membership prices or benefits may change in the future. Members will be given reasonable notice before any change affecting their existing membership takes effect.
• Float Planet may suspend or terminate a membership where it is shared, transferred, used commercially, fraudulently used or otherwise materially misused.
• Nothing in these terms affects your statutory rights.

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Fair Use

Membership is designed to give members frequent access to floating while protecting reasonable availability for everyone.

Members should only book sessions they reasonably intend to attend.

Repeated late cancellations, repeated no-shows, sharing membership access or booking behaviour that materially restricts availability for other members may result in booking restrictions, suspension or cancellation of membership.

Fair use does not restrict how frequently a member may float within the stated limit of one float per calendar day, provided bookings are attended and normal booking terms are followed.

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Cancellations and No-Shows

Bookings must be cancelled or rearranged at least 24 hours before the scheduled session.

If a booking is cancelled with less than 24 hours' notice, or the guest does not attend, the session will be treated as used.

For one-off bookings, packages and gift cards, the payment, session or credit associated with the booking will be lost.

Members do not purchase individual float sessions through the membership. Repeated late cancellations or no-shows may result in booking restrictions, suspension or cancellation of membership under the Fair Use terms above.

If Float Planet has to cancel a session through no fault of the customer, the customer will not lose their payment, package credit, gift card value or membership entitlement.

Nothing in these terms affects your statutory rights.

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Gift Cards

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Prices

We aim to ensure prices displayed on the website are current at all times.

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Age Restrictions

The minimum age to float is 16 years old.

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Email Enquiries

We welcome all email enquiries and will endeavour to respond to all of them within 24 hours.

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Website Content

While every effort has been taken to ensure the accuracy of all content on the website, some errors may occur and Float Planet is not liable for any perceived inaccuracies.

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Privacy

Your details will not be shared with any 3rd parties by Float Planet.

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Health Conditions

Please inform Float Planet of all health conditions. If you have a heart condition or wear a pacemaker, asthma, allergies (particularly to salt, chlorine or magnesium), or very low blood pressure – we recommend that you seek approval from a medical practitioner before floating.

If you are pregnant and wanting to float we always advise talking with your midwife/doctor first as each individual has different medical backgrounds.

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Complaints

While we try to ensure the customer experience is flawless at Float Planet, should you have any complaints, please mention it at the reception on the day or drop us an email.

We will endeavour to respond to your email within 24 hours and work the issue through to a satisfactory conclusion.